Meet CHIEFLY & CO.
Leaders who've been in your seat.
C-suite executives who've led sustainability, strategy, marketing, finance, and operations—not from the sidelines but from inside complex organizations.
Planet. Profit. Pros.

Gretchen NORWOOD
CSO, Director ESG/Sustainability, Director Environment, Health & Safety
Superpowers
Technical, Creative, Energetic
Top Brands
Ingersoll Rand,
Trane
Location
North Carolina
EXPERTISE & INDUSTRIES EXPERTISE Certified Sustainability Manager (CSM), Design for Sustainability UL Gold Certificate Holder, Sustainability Reporting Professional, Authorized OSHA Outreach Trainer PRIMARY INDUSTRIES Manufacturing, Service Centers, Distribution
BIO Gretchen Norwood brings more than 25 years of experience leading environmental, health, and safety (EHS) management systems and sustainability/ESG programs for global, diversified industrial organizations. She is known for building integrated EHS and sustainability frameworks that strengthen operational performance, reduce risk, and drive accountability. Gretchen has led significant culture change by developing global EHS standards and launching her company’s first public reporting on EHS performance and sustainability. Her work has helped organizations move beyond compliance toward transparent, performance-driven sustainability strategies. Recognized for her ability to engage employees at all levels, Gretchen aligns frontline operations and executive leadership around a shared vision for responsible growth. She partners with organizations to embed EHS and sustainability into core business strategy and culture—advancing outcomes that protect people, strengthen resilience, and deliver long-term value for planet and profit.

Tamia Gordon
COO, Senior Legal Executive, Executive Leadership Coach, Strategic Advisor
Superpowers
Resilient, Visionary, Empathetic
Top Brands
U.S. Depts. of: Health & Human Services; Defense, United States Marine Corps;Energy; Veterans Affairs
Location
Capital Area: Washington, DC, Virginia, Maryland
EXPERTISE & INDUSTRIES EXPERTISE Legal compliance; Litigation; Executive Leadership Coaching; Organizational Strategy; Change Management; ESG & Sustainability Strategy; Neuroplasticity-Based Leadership Development; Process Improvement; DEI Initiatives. INDUSTRIES Legal & Regulatory; Government; Energy; Healthcare; Higher Education; Professional Services; Leadership Development; Organizational Consulting.
BIO Tamia N. Gordon, Esq., brings more than two decades of legal, regulatory, and executive leadership experience, with a distinctive ability to translate complex governance, compliance, and organizational challenges into clear, actionable strategies for high-performing, mission-driven organizations. Her practice sits at the intersection of law, sustainability, and organizational transformation – supporting leaders who must balance operational excellence, ethical decision-making, and ESG performance in high-stakes environments.Tamia advises senior executives across government, energy, healthcare, higher education, and professional services on strengthening governance, mitigating risk, and implementing sustainable operational strategies that deliver results for people, planet, and profit. Known for strategic clarity, resilience, and persuasive communication, she helps organizations modernize systems, inspire teams through change, and execute responsibly at scale. As Founder and Principal Coach of Pinnacle Coaching LLC, Tamia integrates neuroscience-based leadership coaching grounded in the science of neuroplasticity. She partners with C-suite leaders, transitioning executives, and high-performing teams to optimize decision-making, expand leadership presence, and cultivate purpose-driven, resilient leadership. Tamia also contributes to the next generation of business leaders through academia. She serves as an Adjunct Professor of Business Law at Tulane University, where she teaches courses that bridge legal literacy, organizational leadership, governance, and ethical practice.

Nancy WESCOTT
Chief Operating Officer, Chief Revenue Officer, Chief Customer Officer
Superpowers
Creativity, Grit, Authenticity
Top Brands
Gap Brand, Gymboree Corporation
Location
California, Bay Area
EXPERTISE & INDUSTRIES EXPERTISE Leadership coaching, retail operations, marketing and communications BS in Marketing and Business, University of Florida Birkman Professional Certification Vice President of Gap Stores Organization Vice President of Gymboree Stores and Operations Senior Director of Gap International Operations and Communications INDUSTRIES Consumer Brands, Retail
BIO Nancy Wescott specializes in advising and mentoring sales and operations leaders to design and execute cutting-edge, multifaceted strategies that drive revenue growth and profitability. With a 30-year track record at globally recognized consumer brands in various sectors, she has led diverse global teams across sales, operations, field leadership, training, communications, customer experience, procurement, store development, and retail experience. Nancy is known for guiding sales organizations through rapid growth, complexity, and significant business challenges. She thrives in periods of uncertainty and transformation, leveraging her expertise in problem-solving, collaboration, and cross-functional approach to delivering results. Nancy's leadership style is rooted in empathy, optimism, and transparent communication, fostering context to create clarity, alignment, and momentum through change. Anchored in integrity, curiosity, humor, compassion, and excellence, she brings a people-centered approach to performance and leadership. Beyond professional endeavors, Nancy serves on nonprofit boards such as the San Francisco Friends School and Compass Family Services.

Jill RICHARDS
Chief Marketing Officer,
GTM Strategist
Superpowers
Strategic, Collaborative, Problem Solver
Top Brands
SAP, Cisco, SVB, Wells Fargo, eBay, Trinet, Cal EPA
Location
California, Bay Area
EXPERTISE & INDUSTIRES EXPERTISE Marketing, sales, brand, demand, product marketing, communications, GTM strategy INDUSTRIES B2B Software, Data, Security, AI, Clean Tech, Startups across industries
BIO Jill Richards is a seasoned technology, sustainability and services executive helping fearless companies to unlock growth and revenue from across their organizations. With more than 20 years of experience, she has led high-performing teams and initiatives that translate complex innovation into clear, compelling stories and measurable business impact. Jill partners closely with executive leadership to define priorities, sharpen go-to-market strategies, and solve growth challenges at critical moments at scale. Her expertise spans marketing, sales, brand, demand generation, product marketing, communications, and go-to-market strategy, enabling companies to align narrative, strategy, and execution. She brings deep experience across B2B software, clean tech, data, security, AI, and high-growth startup environments to support companies as they accelerate adoption, differentiation, and revenue momentum in competitive markets.

Jennifer YBARRA
Chief Strategy & Impact Officer /
Exec. Director of Social Impact & Product GTM
Superpower
Strategic Visionary
Top Brands
Meta, Sutherland Global, Nike, Leapfrog, Yahoo
Location
Los Altos, CA
EXPERTISE & INDUSTRIES EXPERTISE Brand strategy and positioning, product marketing, GTM strategy, partnership & stakeholder management, narrative and communication strategies, UX Journey, voice of the consumer, community building, demand generation, digital marketing, content strategy. Certifications in Interpersonal Neurobiology, Social Emotional Learning, Film. INDUSTRIES Tech, Apparel, Education, Wellness
BIO Jennifer Ybarra brings more than 20 years of experience bridging technology, wellness, and social impact. She is an accomplished leader in mission-driven initiatives for brands like Meta, Sutherland Global, Yahoo, Leapfrog, and Nike. She is known for crafting compelling, inclusive, high-impact strategies that translate complex technological innovations into meaningful societal outcomes. Jennifer specializes in aligning go-to-market strategy, partnerships, and storytelling to drive transformational journeys that resonate with customers, partners, and policymakers alike. Her work helps organizations connect purpose with performance to build momentum, credibility, and adoption at scale. As a trusted advisor, Jennifer partners with leaders to define priorities, overcome challenges, and scale initiatives rooted in sustainability and responsible technology. Her approach ensure business growth and positive social impact advance together, reinforcing long-term value for planet, people, communities, and the organizations she serves.

Neha GANDHI
Chief Operating Officer
/ General Manager
Superpowers
Leadership, Strategy, Storytelling
Top Brands
Refinery29, Girlboss, Picturestart
Location
Los Angeles, CA
EXPERTISE & INDUSTRIES EXPERTISE Award-winning media exec with a strong track record of advisory board work with successful venture-funded startups, as well as a celebrated keynote speaker focused on social and digital storytelling and community building. INDUSTRIES Consumer digital, media, entertainment, and tech.
BIO Neha Gandhi is a seasoned operator, strategist, and brand builder with a proven track record of building high-growth businesses around communities that strike at a consumer passion point. With a decade of P&L experience, she brings deep experience building, leading, and coaching high-performing teams across media, entertainment, and consumer platforms. Neha has held senior leadership roles at organizations including Refinery29, Girlboss, and Picturestart, where she helped drive operational rigor, strategic clarity, and sustainable growth. She is known for combining commercial discipline with cultural insight to build businesses that resonate deeply with audiences while delivering measurable performance. As an advisor and operator, Neha brings operational excellence, strategic perspective, and a well-developed industry network to help organizations grow with intention, authenticity, and impact.

SHEREENA WILSON
Chief Financial Officer
Superpower
Forensic Financial Analysis
Top Brands
King Faisal Hospital, Grant Thornton (Rwanda), New Age Tech Systems, Remote Partners Ltd, Sawmill East Africa Ltd, The Apartment Queen Investments
Location
Kigali City, Rwanda
EXPERTISE & INDUSTRIES EXPERTISE Financial management expert, Sustainable finance specialist, Audits & forensic investigations, Technology-driven solutions, Leadership & stakeholder engagement, Blockchain & tokenomics adept, Strategic planning & analysis, Global market experience. SUSTAINABILITY CERTIFICATIONS Climate change & Sustainable Investing – EDHEC Business School Principles of Sustainable Finance – Erasmus University Rotterdam INDUSTRIES Finance, Technology, Healthcare, Manufacturing, Consulting, Forestry, Audit, Real Estate & Infrastructure Development, Hospitality, Sustainable Investing, Software Development
BIO Shereena Wilson brings more than 15 years of experience in financial management, risk mitigation, and sustainable finance, guiding organizations towards resilient profitable growth while maintaining financial integrity. She has served as a CFO, finance consultant, and forensic investigator across diverse industries and global markets, including Africa, India, the Middle East, and the United States. With a unique blend of financial, technological, and sustainability expertise, Shereena began her career as a software developer and IT specialist, providing a strong foundation for data-driven finance, systems thinking, and digital enablement. She has led ESG strategy development, carbon offset programs, and sustainable finance reporting, rooted in formal education in sustainable finance and climate change to drive innovation in closed-loop systems and eco-conscious practices. Shereena is known for her holistic approach to finance – integrating governance, technology, and sustainability, to strengthen decision-making and long-term value creation. She partners with leadership teams to design enduring sustainable growth strategies that align financial performance with environmental responsibility and innovation.

Rosanna RIFFLE
Chief Talent Officer & CHRO
Superpowers
Strategy and Execution
Top Brands
Ingersoll Rand, Seton Healthcare Family (Member of Ascension Health), Eaton, Corp., Westinghouse Electric
Location
North Carolina
EXPERTISE & INDUSTRIES EXPERTISE Talent management, organizational design and leadership, HR, sustainability in business M.A. in Human Resources Development Leadership; CHRO for a privately owned semiconductor company; certified in multiple psychometric instruments for assessing talent; leader of global HR and Talent Management initiatives and teams; Board of Directors with non-profits; leader of consulting projects to embed Sustainability in businesses; leadership and executive coaching across multiple industries and companies; Women’s Leadership Development program design and management. INDUSTRIES Global Diversified Industrials; Technology (Semiconductor); Healthcare; Consulting Services (Organizational Design and Leadership Development).
BIO Rosanna Riffle brings more than 30 years of experience in human resources and talent management leadership, designing and executing people strategies for organizations ranging from early-stage startups to Fortune 500 companies across diverse industries. She specializes in aligning talent strategy with business vision, culture, and the expectations of the markets and stakeholders organizations serve. Rosanna is known for translating complex organizational dynamics into clear, measurable people strategies that support business goals. Her approach is grounded in deep listening, thoughtful inquiry, and close partnership with leadership teams to ensure strategies are practical, aligned, and sustainable. A systems thinker with a people-centered lens, Rosanna considers the broader organizational and human impact of change. She brings clarity to complexity through straightforward communication, helping leaders get to the essence of issues and move forward with coherence, respect, and care.

AMY COWGILL
Chief Transformation Officer, Chief Operating Officer, Chief of Staff
Superpower
Building out the vision
Top Brands
Genentech, Aspen Technology, Fidelity Investments (Health & Welfare)
Location
California, Bay Area
EXPERTISE & INDUSTRIES EXPERTISE Project Management Practitioner (Project Management Institute), Certified Scrum Master (Scrum Alliance) INDUSTRIES Biotech (startup and new business units within large pharma); Tech (software, mid-sized); Financial Services (data management and outsourcing implementation)
BIO Amy Cowgill brings more than 15 years of experience leading organizational and operational transformation, helping teams navigate change and deliver sustainable processes and measurable results. Fueled by purpose and grounded in execution, she partners with organizations to turn complexity into clarity and momentum. As a data-driven innovator, Amy is known for identifying practical, high-impact ways to strengthen operations and performance in knowledge-based environments. She has held senior leadership roles including Head of Operations, Senior Director, Business Administration, PMO Lead and Chief of Staff – bringing a systems-oriented perspective to scaling teams and initiatives. Amy holds project management and Scrum Master certifications, enabling her to bridge strategy and execution with discipline and speed. Her work helps organizations implement change that lasts by aligning people, processes, and priorities to drive results.

KARYN FURSTMAN
Chief Customer Experience Officer
& Executive Coach
Superpower
Connector of people and teams
Top Brands
JPMorgan Chase, Safeco/Liberty Mutual, Qualtrics
Location
Greater Seattle area, Washington
EXPERTISE & INDUSTRIES EXPERTISE Customer experience, leadership coaching Independent Advisor for NPSx by Bain & Company; Bain Certified Customer Experience Practitioner; CXPA Customer Experience Professional; XM Professional; Lean Certified; Six Sigma Master Black Belt. INDUSTRIES Financial Services – banking and property & casualty insurance; B2B Tech (start up and mid-size); Healthcare; Manufacturing
BIO Karyn Furstman is a seasoned customer experience executive and advisor who coaches CX leaders to design and activate strategies that deliver measurable financial results while inspiring organizational alignment. With more than 35 years of experience, she brings deep expertise across management, strategy, marketing, product, operations, training, and process improvement. Karyn has held multiple Chief Customer Experience Officer roles across banking, insurance, and technology organizations and has advised a broad range of consumer and B2B SaaS companies. Her work helps organizations elevate customer experience from a functional initiative to a core driver of growth, loyalty, and performance. A recognized leader in the CX field, Karyn is a founding board member and board chair of the Customer Experience Professionals Association, contributing to the advancement of customer experience as a strategic business discipline.

MELANIE MERCIER
CEO & FOUNDER of CHIEFLY & CO.
Superpowers
Caring, Calm Under Pressure
Top Brands
Gap Inc., BlackRock
Location
New Orleans, LA
EXPERTISE & INDUSTRIES EXPERTISE Operations Leadership, Experiential Marketing, Events, Sustainability INDUSTRIES Consumer brands, retail, apparel, financial services (asset management)
BIO Melanie Mercier brings more than 25 years of entrepreneurial and consulting experience helping organizations clarify strategy, execute with excellence and drive measurable results. A versatile, multi-dimensional leader, she is known for guiding teams and businesses through complex challenges with a balance of strategic insight and tactical execution. Her work sits at the intersection of sustainability, profitability, and execution. As Founder of Chiefly & Co., Melanie champions sustainable innovation grounded in real-world business experience and the belief that sustainability creates the greatest value when it is embedded into core business strategy to drive performance, resilience, and long-term competitive advantage – for Planet & Profit. A recognized expert in experiential marketing and the events Industry, Melanie brings deep experience across strategy, operations, communications, process design, and project management. She combines strong business acumen with creative thinking, and tactical execution to solve problems with exceptional outcomes. Driven by a commitment to quality and innovation, Melanie consistently raises the bar on excellence while identifying new opportunities for growth and value creation.
Ready to turn planet-positive ambition into measurable performance?
Get in touch to start accelerating your business and your impact.
